800petals.ae — operated by Samatha Flowers LLC

Last updated: 15 September 2026

1. Acceptance of Terms

By accessing or using the website 800petals.ae (the “Site”) or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site or place an order.

2. About Us

800petals.ae is operated by Samatha Flowers LLC, a fresh flower and plant retailer offering flower delivery services across the UAE, including Dubai, Abu Dhabi, and Sharjah.

3. Products

We sell fresh flowers, bouquets, plants, and related gifting items. Product photos are for illustration as flowers and plants are natural, seasonal products, the exact colour, size, bloom stage, and variety may vary slightly from the image shown.

Substitution. If a specific flower, colour, or vase pictured is unavailable at the time of your order (due to seasonality or supply), we may substitute it with another item of equal or greater value, while keeping to the overall style, colour scheme, and value of your order wherever possible.

We reserve the right to limit quantities, refuse an order, or discontinue any product at our discretion.

4. Orders and Payment

  • Placing an order through the Site is an offer to purchase, which we accept once we confirm your order (by email, WhatsApp, or SMS) and, where applicable, once payment is successfully processed.
  • All prices on the Site are listed in UAE Dirhams (AED) and are inclusive of applicable VAT unless stated otherwise.
  • Payment is processed securely through our third-party payment gateway. We do not store your full card details.
  • We reserve the right to cancel or refuse any order for example, in cases of suspected fraud, pricing errors, or product unavailability in which case any payment taken will be refunded.

5. Delivery

  • We currently deliver to Dubai, Abu Dhabi, and Sharjah. Delivery availability and fees for other areas may vary and will be confirmed at checkout or by our team.
  • Delivery is made to the address and within the time slot provided at checkout. Please ensure the recipient’s address, contact number, and any access instructions (building, apartment, office) are accurate we are not responsible for delivery delays or failures caused by incorrect or incomplete address/contact details.
  • Delivery times are estimates. While we make every reasonable effort to deliver within the selected slot, delays can occur due to traffic, weather, incorrect information, or circumstances beyond our control.
  • If the recipient is unavailable at the time of delivery, our rider may leave the order with a person at the address (such as reception, a neighbour, or a colleague), attempt redelivery, or contact you/the recipient to arrange an alternative additional delivery charges may apply for repeat attempts.
  • Same day and specific time slot delivery is subject to order cut-off times shown at checkout.

6. Cancellations, Returns & Refunds

Because our products are fresh, perishable flowers and plants, the following applies:

Once an order has been delivered, it is not eligible for return, exchange, or refund, except as set out below.

Cancellations can only be made before your order has been prepared/dispatched for delivery. Orders cancelled before preparation will be refunded in the same mode within 7-10 days. Contact us as soon as possible using the details in Section 11 — orders already in preparation or out for delivery cannot be cancelled.

Damaged, wrong, or incorrect items. If you receive flowers that are damaged, significantly different from what you ordered, or the wrong item entirely, please contact us within 24 hours of delivery with your order number and clear photos of the item received. We will review each case individually and, where a genuine issue is confirmed, offer a replacement, partial refund, or credit at our discretion.

We are not responsible for changes in the condition of flowers or plants that occur after successful delivery and due to improper care, storage, or environmental conditions at the recipient’s location (see Section 7).

7. Care of Flowers and Plants

Fresh flowers and plants are perishable and their lifespan depends on proper care after delivery (trimming stems, changing water, appropriate light/temperature, etc.). We are not liable for reduced vase life or plant health resulting from care after delivery is completed.

8. Intellectual Property

All content on the Site — including text, images, logos, and design — is the property of Samatha Flowers LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content commercially without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by UAE law, Samatha Flowers LLC shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Site or an order placed with us, including delivery delays caused by circumstances beyond our reasonable control. Nothing in these Terms limits any liability that cannot be excluded under UAE law.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted means you accept the revised Terms.

11. Governing Law and Contact

These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

For any questions about these Terms, or about an order, contact us at:

Samatha Flowers LLC (800petals.ae)

Email: Sales@800petals.com

Phone: +971 50 559 7226